FAQs

Finspreads client services can be contacted on freephone 08000 96 96 20 or +44 20 7150 0400 or by email: enquiries@finspreads.com

The daily market bulletin is for clients only. The bulletin gives a snapshot of all the major financial markets and is sent out daily (via email) by 0800 hrs. If you are already a Finspreads client, please email tradingsupport@finspreads.com, quoting your account number, to receive the bulletin.

The daily SMS service is for clients only. If you are already a Finspreads client, please email tradingsupport@finspreads.com, quoting your account number and mobile phone number to receive this service.

If your address changes, please contact client services on 08000 96 96 20 or +44 20 7150 0400. If other details change, for example email or phone numbers, you may phone or email enquiries@finspreads.com

You can transfer funds into your Finspreads account using the following methods:

Using a debit card. Firstly, you need to register a debit card with us by calling client services on 08000 96 96 20 or +44 20 7150 0400. Once you have registered a card with us you will then be able to deposit funds online at www.finspreads.com. Please note that your initial deposit must be at least £100. The minimum amount to deposit thereafter is £25.

By sending us a cheque made payable to Finspreads. Please note that cheques can take 10 business days to clear and therefore we recommend that clients make deposits into their Finspreads account via debit card or bank transfer. Cheques drawn outside of the UK may take significantly longer than 10 days and attract significant bank charges.

By direct bank transfer. To obtain our bank details and information about depositing funds into your account via direct bank transfer, please contact client services by phone or by email.

In order to transfer funds out of your Finspreads account, you will need to phone client services on 08000 96 96 20 or +44 20 7150 0400.

To further protect our clients from identity fraud, we will only return funds to clients via the same method they were received.

For example, if you deposit funds into your Finspreads account via debit card, funds will be returned to you via the same debit card, which must be registered on your account.

To view our most up-to-date Finspreads Market Information Sheets) please click here. Our market information sheets provide comprehensive information on the markets that we trade, such as the spread, initial margin requirement and trading times.

To limit your trading risk, we recommend that you place a stop loss when you open a new position. This will help protect you if the price moves against you. For a small charge (debited from your cash balance), you can guarantee your stop loss to eliminate the risk of slippage or market gaps.

A 'guaranteed' stop loss will ensure that this price is guaranteed even if the underlying price moves through your stop loss level.

Placing an order is as easy as placing a trade and can be done either on the telephone or over the Internet. Please refer to Chapter Three of the Finspreads Trading Academy for more information on placing orders or view our online Spread Betting Guide by clicking here

All orders can be left free of charge, however we apply a small charge if you wish to leave a guaranteed order.

Financial spread betting is a derivative product, therefore all our prices are derived from the underlying market.

Initial margin is the funds required to be in your account in order to open a position. Each market we trade has a different initial margin which is a representation of the volatility of that market.

For example, the initial margin requirement of UK 100 September is 150 times your stake. Therefore to place a £2 trade on this market you would need to have £300 in your account.

Always contact our margin department on 020 7256 7600 if you believe you will have difficulty meeting your margin call. If you are unable to provide sufficient funds to meet your margin call then you may have to close some or all of your positions in order to bring you off margin. It may also be possible to reduce the margin call by placing stop losses. In certain circumstances we may have to compulsarily close all or part of your open positions, please therefore ensure you maintain contact with us.

You can trade with Finspreads 24 hours a day. Dealing times for individual markets can be found by clicking on the information button next to a market in the online trading platform.

Yes. Each week we will send you a statement that details all trades that have closed or have expired naturally during the week and the cash balance due to us or due to you. Your statement will also detail your open positions as at the statement date.

During the eight week Academy period you can trade for just 10p per point online. At the end of the Academy period our minimum stake is 50p per point on the Internet. Some markets such as UK 100 ex350 shares have fixed minimums (£3).

Finspreads client services can be contacted on freephone 08000 96 96 20 or +44 20 7150 0400 or via email enquiries@finspreads.com